![]() ![]() Reviews on your company back this all up… and continue to increase daily about the exact same issue… atrocious customer support. I attempted to cancel my renewal but was unable, however a NEW renewal date was posted there for September 19! My subscription renewal would not be until January 6, 2023! You are a huge disappointment and extremely blinded by your inability to support the people that make your company… your customers. Even more disturbing was that I was able to find an access to my account on the Vimeo site where my Docsville account was. I still haven’t heard back about this latest scam support. A week went by and suddenly I get an email stating that they’re sorry for the delay and they had received ‘permission’ to go ahead and set up a new account for me with additional time added to make up for the months I was not able to access my Docsville account. Twenty two email exchanges later the ‘Support’ team decided to no longer respond to me. I then got passed up the apparent chain of hierarchy in customer support each recommending the exact same fix, which I responded each and every time with having tried that with the same lack of results. Suddenly they ‘discovered’ that I was in fact a legitimate subscriber. I then sent them all the information from my credit card purchase. I sent them the confirmation email I had received January 9, 2022, which they dismissed. I contacted your support team September 9th and was told I was not a subscriber. After signing up for a year subscription to Docsville I suddenly couldn’t access my account. ![]() Let me state very clearly that my experience with your company has been a frustratingly difficult and unending process of ridiculous and entirely unhelpful customer support. These people are a scam,not only are they charging people hundreds of dollars to upload their videos,but they have a section where you supposedly can upload"mature"content.which they don't even make clear what constitutes as acceptable mature content that can be uploaded.i uploaded a gaming video that had mature content,nudity etc but they decided to remove it.I'm happy they showed how they operate so soon and before I was charged though.but never will I do business with this shady video hosting company again,the censorship is even worse then Youtube,atleast youtube doesn't charge you hundreds of dollars.not to mention the uploading process is horrendous on took me hours just to upload a video that was less then 2 gigabytes!They want to charge people hundreds of dollars and can't even provide a platform that has fast uploading speeds?These people are a scam and I see I'm not the only person that is calling them out for it.I'm going to cancel my credit card now in case they try to charge me,I don't trust these people.
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